What you'll learn:
Consumers growing reliance on connectivity, smart devices, and services makes troubleshooting the home a resource-hungry and expensive activity. What if there is a better way? One that both reduces operational costs and delivers a better customer experience.
In this paper, we explain how tech support for the home can be transformed by customer self-service. To remove friction from the process of asking for help, providing instantly useful answers that hit the mark and personalizing resolutions so that the consumer feels empowered to take action.