Rethinking Tech Support for the Connected Home

Jonathan Downey

Head of Marketing

July 27, 2020


What you'll learn:

  • Discover what a modern personalized customer support experience feels like for consumers.
  • Find out what is required to build customer preference and trust in customer self-service.
  • How to unlock the power of home diagnostics for more effective interactions.
  • The value of a test and learn mindset, to use data to drive better product and care outcomes.

About the whitepaper:

Consumers growing reliance on connectivity, smart devices, and services makes troubleshooting the home a resource-hungry and expensive activity. What if there is a better way? One that both reduces operational costs and delivers a better customer experience.

In this paper, we explain how tech support for the home can be transformed by customer self-service. To remove friction from the process of asking for help, providing instantly useful answers that hit the mark and personalizing resolutions so that the consumer feels empowered to take action.

Download Whitepaper